Frequently Asked Questions!
Where am I located?🗺️
The countryside, England
Where do I ship to? 🍄
I ship all over the world. If you find that I am not set up to ship to your country, please message me and I can add it!
Shipping + Handling 🧺
Please make sure that your delivery/shipping address is accurate. If a parcel is returned due to an incorrect address, please contact me via email to rearrange shipping within 6 months.
⚠︎ Note that the buyer is always responsible for all shipping/handling, insurance, and customs fees. Shipping covers the cost of shipping and insurance for the items and not the customs fees.
Customs + Import Duties 📜
Since 1st January 2021, shipping to the EU has changed. Each country will have its import duties/customs fees, please check you are happy with these before ordering as you will be responsible for the taxes or charges you may receive.
What is the shipping + arrival time? 🕰️
I ship 1st class 48h shipping rates (domestic/UK) Ships in 3-5 Days and delivered within 2 days and 1st class Tracked international rates (USA + International): Ships in 3-5 Days + Delivered within 10-30 Days
For more info about Shipping please see Shipping policy page.
What happens if my items arrive damaged or become lost in transit? 😔
In the rare event an item arrives damaged (or never arrives), please email me with your order number and a photo of the damaged item and packaging to darceyfloart@outlook.com or via Instagram @darceyflo_ so I can make a claim online.
Please do make sure your shipping details are correct as I cannot accept liability for loss of a shipment because of an incorrect shipping address.
Is a refund possible if I am not happy with my items? 💔
Yes, it is. Please first send me an email, with a picture of the received pieces, and the reason why you are not happy with them. We will come up with a solution together!
⚠︎ However, you will only be refunded if the item is faulty, damaged or you were sent the wrong item. Refunds will be sent to the original payment method once I have received and inspected the item.
Do you accept custom orders? 💌
I do take custom orders and commissions. Please see the contact page for more information.
I do not permit my original products to be copied, reproduced, duplicated, resold, sold, or exploited. Please email darceyfloart@outlook.com for any questions or concerns, and I will (try to) get back to you within 24 hours!
Darcey x